What is your refund policy?
If you receive a product that is clearly damaged or made differently to what you requested, we are happy to offer you a refund.
To begin the refund process, we will require you to send us photo evidence of the problem and your order number, and we will get back to you with next steps. Please email us these details at firstname.lastname@example.org
I want to be more sustainable but I'm so busy - what do I do?
Join the Mosa community!
We have online channels for people like you to share their environmental concerns, stay updated and connected through conversations about sustainability, and we have an amazing bottle donation service for you to donate your used glass bottles.
These bottles will be turned into home decor , and the funds we receive from them go back into creating more efficient and sustainbale processes, thereby creating a circular economy!
I have a lot of used glass bottles - can you take them from me?
Oh, absolutely we can.
Check out our Bottle Donation page to see how you can donate your used glass bottoles to us without leaving your home!
Where do you collect your bottles from?
Local bars, restaurants and homes around Vancouver.
Donate your used glass bottles to us through our Bottle Collection service!
What materials do you use to make your products?
All our products are made from locally collected used glass bottles. Our candles contain soywax and wooden wicks, and our jars have a cork base.
Read more about our Materials and Process
Are your products child friendly?
All our products are made from recycled glass, so contain no plastic toxins. The glass is sanded and polished to avoid sharp edges
Our candles contain non-toxic soy wax and wooden wicks.
And none of our products contain small hazardous parts!
What is your shipping policy?
We offer free shipping within Canada.