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    FAQ

    Mosa's FAQ page is designed to provide comprehensive answers to common inquiries about our products and services. Here, customers can find detailed information on topics such as our commitment to sustainability, the materials used in our handcrafted glassware and soy-wax candles, ordering and shipping processes, and care instructions for our products. We also address questions about our Recrafted Glass initiative, which focuses on upcycling discarded glass bottles into elegant home décor items. Our goal is to ensure a seamless and informative shopping experience, reflecting our dedication to transparency and customer satisfaction.

    General

    Mosa is a sustainable home décor brand based in Vancouver, specializing in upcycled glassware, eco-friendly candles, and other sustainable home décor items. We transform used glass bottles into beautifully crafted pieces, promoting green living and a circular economy.​

    We are proudly based in Vancouver, BC, Canada.​

    You can shop our collection of sustainable home décor and upcycled glassware directly on our website and at select retailers, including Making in Vancouver.​

    We promote sustainable living by repurposing used glass bottles into eco-friendly home décor items. Our materials include natural soy wax, wooden wicks, and cork lids—all biodegradable or eco-friendly—supporting a green lifestyle.​

    Product

    Our candles are crafted with natural soy wax, wooden wicks, and housed in upcycled glass jars with cork lids. They are free from paraffin, synthetic fragrances, and harmful toxins, aligning with eco-friendly home décor principles.​

    • Glassware: Hand wash with warm water and mild soap. Avoid sudden temperature changes to maintain the integrity of the upcycled glass.​
    • Candles: Trim the wick to ÂĽ inch before lighting. Burn for 2–3 hours at a time for an even melt, ensuring a longer lifespan for your eco-friendly candle.​

    Yes! Our upcycled glassware is sanded and polished to remove sharp edges, and our candles use non-toxic ingredients. However, always keep candles out of reach of children and pets when burning to ensure safety.​

    Our eco-friendly 8oz candles burn for approximately 45–50 hours, depending on usage. To maximize burn time, trim the wick to ¼ inch before lighting and let the wax melt evenly across the surface.

    Yes! We use minimal, plastic-free packaging and eco-friendly materials wherever possible. We also use Biodegradable Packing Peanuts, which are compostable and eco-friendly, reinforcing our commitment to sustainable home décor practices.

    Ordering & Shipping

    Yes! We offer international shipping, making our sustainable home décor accessible worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

    We offer free shipping in Canada for orders over $85. Shipping fees for other orders are calculated at checkout, ensuring transparency.​

     If your order arrives damaged or incorrect, we are happy to offer a refund or replacement. Email us at hello@itsmosa.ca with photos and your order number to start the process, ensuring customer satisfaction.​

    Wholesale & Custom Orders

    Yes! If you're interested in stocking Mosa's sustainable home décor products, please email us at hello@itsmosa.ca.​

    Absolutely! We offer customized candles and upcycled glassware for special events, corporate gifting, and bulk orders. Contact us for details to make your occasion unique and eco-friendly.​

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