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    FAQ

    This FAQ page provides detailed information about Mosa's sustainable home décor products, including handcrafted soy-wax candles and upcycled glassware. It addresses common questions regarding product materials, care instructions, shipping policies, returns, and our commitment to eco-friendly practices. Designed to assist customers in making informed decisions and understanding our sustainability initiatives.

    General

    Mosa is a sustainable home décor brand based in Vancouver, specializing in upcycled glassware, eco-friendly candles, and other sustainable home décor items. We transform used glass bottles into beautifully crafted pieces, promoting green living and a circular economy.​

    We are proudly based in Vancouver, BC, Canada.​

    You can shop our collection of sustainable home décor and upcycled glassware directly on our website and at select retailers, including Making in Vancouver.​

    We promote sustainable living by repurposing used glass bottles into eco-friendly home décor items. Our materials include natural soy wax, wooden wicks, and cork lids—all biodegradable or eco-friendly—supporting a green lifestyle.​

    Product

    Our candles are crafted with natural soy wax, wooden wicks, and housed in upcycled glass jars with cork lids. They are free from paraffin, synthetic fragrances, and harmful toxins, aligning with eco-friendly home décor principles.​

    • Glassware: Hand wash with warm water and mild soap. Avoid sudden temperature changes to maintain the integrity of the upcycled glass.​
    • Candles: Trim the wick to ¼ inch before lighting. Burn for 2–3 hours at a time for an even melt, ensuring a longer lifespan for your eco-friendly candle.​

    Yes! Our upcycled glassware is sanded and polished to remove sharp edges, and our candles use non-toxic ingredients. However, always keep candles out of reach of children and pets when burning to ensure safety.​

    Our eco-friendly 8oz candles burn for approximately 45–50 hours, depending on usage. To maximize burn time, trim the wick to ¼ inch before lighting and let the wax melt evenly across the surface.

    Yes! We use minimal, plastic-free packaging and eco-friendly materials wherever possible. We also use Biodegradable Packing Peanuts, which are compostable and eco-friendly, reinforcing our commitment to sustainable home décor practices.

    Ordering & Shipping

    Yes! We offer international shipping, making our sustainable home décor accessible worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

    We offer free shipping in Canada for orders over $85. Shipping fees for other orders are calculated at checkout, ensuring transparency.​

     If your order arrives damaged or incorrect, we are happy to offer a refund or replacement. Email us at hello@itsmosa.ca with photos and your order number to start the process, ensuring customer satisfaction.​

    Wholesale & Custom Orders

    Yes! If you're interested in stocking Mosa's sustainable home décor products, please email us at hello@itsmosa.ca.​

    Absolutely! We offer customized candles and upcycled glassware for special events, corporate gifting, and bulk orders. Contact us for details to make your occasion unique and eco-friendly.​

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